Crisis Management

Course curriculum

1. Getting Started: Video Overview
2. Welcome & Course Introduction
3. Workshop Objectives
4. Pre-Assignment
1. Crisis: Video Overview
2. Internal Risks
3. External Risks
4. Aggression
5. Violence
6. Case Study
1. Workplace Violence: Video Overview
2. Threats
3. Damage
4. Psychological Acts
5. Physical Acts
6. Case Study
1. Myths: Video Overview
2. Violence Just Happens
3. It Is Uncommon
4. Problems Will Solve Themselves
5. It Is Not Possible to Prevent Violence
6. Case Study
1. Escalation: Video Overview
2. Threats
3. Stalking and Bullying
4. Injury
5. Death
6. Case Study
1. Concerning Behaviors: Video Overview
2. Disruptive
3. Emotional Abuse
4. Causes Anxiety
5. Examples of Behavior
6. Case Study
1. Domestic Violence Indicators: Video Overview
2. Disruptive Calls
3. Poor Concentration
4. Bruising
5. Absences
6. Case Study
1. Triggers of Workplace Violence: Video Overview
2. Reprimands and Terminations
3. Financial Strain
4. Loss of Loved One
5. Perceived Slights
6. Case Study
1. Conflict Dangers: Video Overview
2. Triggers
3. Action Point
4. Flashpoint
5. Identify
6. Case Study: Practical Illustration
1. Response: Video Overview
2. Note Areas of Concern
3. Discuss It
4. Report It
5. Report Extreme Cases to HR/Tip Line
6. Case Study: Practical Illustration
1. Strategies: Video Overview
2. Policies
3. Programs
4. Emergency Procedures
5. Train Employees
6. Case Study: Practical Illustration
1. Wrapping Up: Video Overview
2. Words from the Wise
3. Lessons Learned
4. Recommended Reading

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