Pilos Learning Institute

At Pilos Learning Institute, we are dedicated to empowering your career through accessible, high-quality education. Part of that commitment is protecting your privacy and ensuring your personal data is handled with transparency and care. This Privacy Policy outlines how Pilos Learning Institute ("we," "us," or "our") collects, uses, and protects your information when you visit our website, enroll in our courses, or engage with our community. By using the Pilos website and services, you consent to the data practices described in this policy.

1. Information We Collect To provide you with a seamless learning experience, we collect two types of information: Information You Provide to Us When you register for a course, subscribe to a newsletter, or contact support, you voluntarily provide "Personally Identifiable Information" (PII). This includes: Account Details: Name, email address, and password. Billing Information: Billing address and payment details (processed securely by our payment partners like Shopify or Stripe; we do not store full credit card numbers). Student Profile: Information you choose to add to your learner profile, such as a photo or bio. Information We Collect Automatically When you browse our site, we use analytics tools (such as Google Analytics) and cookies to collect data that helps us improve our platform. This includes: Device Data: IP address, browser type, operating system, and device type. Usage Data: Pages visited, time spent on the site, and course progress.

2. How We Use Your Information We use your data to deliver our services and improve your learning journey. Specifically, we process data to: Deliver Education: Grant access to courses, track your progress, issue certificates, and manage your account. Process Transactions: Securely process payments and prevent fraud. Communicate: Send administrative notifications (like password resets), course updates, and responses to your support inquiries. Improve Our Platform: Analyze user behavior to optimize our website, course content, and technical performance. Marketing (Optional): If you have opted-in, we may send you newsletters or information about new courses. You can unsubscribe at any time.

3. Sharing Your Information We do not sell, rent, or trade your personal information. We only share data with trusted third parties necessary to operate our school: Service Providers: We utilize third-party platforms to host our courses (e.g., Thinkific), process payments (e.g., Shopify, Stripe/PayPal), and manage email communications. These providers are contractually obligated to protect your data. Instructors: In some cases, course instructors may have access to student names and progress logs to provide feedback and grading. Legal Compliance: We may disclose information if required by law, court order, or to protect the rights and safety of Pilos Learning Institute and our learners.

4. Your Learning Community Pilos encourages peer-to-peer learning. Please be aware of how your information appears in community spaces: Discussion Forums: If you post in course discussion boards, your name and profile picture (if uploaded) will be visible to other students in that course. Peer Reviews: If a course requires peer-reviewed assignments, your submission may be viewed by other learners for grading purposes.

5. Cookies and Tracking We use cookies to enhance your experience (e.g., remembering your login status). You can choose to disable cookies through your browser settings, though this may limit your ability to use certain features of the learning platform.

6. Data Security We employ industry-standard security measures to protect your information. Your data is stored on secure servers with restricted access. All sensitive payment information is transmitted via Secure Socket Layer (SSL) technology and is encrypted. While we strive for maximum security, no method of transmission over the Internet is 100% secure.

7. Your Rights and Choices We respect your control over your data. Depending on your location (including the EU/GDPR rights), you may have the right to: Access: Request a copy of the personal data we hold about you. Correction: Update or correct inaccurate information in your profile. Deletion: Request the deletion of your account and personal data (subject to legal retention requirements). Opt-Out: Unsubscribe from marketing communications via the "unsubscribe" link in our emails. To exercise these rights, please contact us at [email protected].

8. International Data Transfers Pilos Learning Institute operates globally. Your data may be transferred to and processed in countries other than your own (such as the United States or Canada) where our software providers maintain servers. By using our services, you consent to this transfer.

9. Children’s Privacy Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. 10. Changes to This Policy We may update this policy to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised "Last Updated" date. We encourage you to review this page periodically. Contact Us If you have questions about this Privacy Policy or how we handle your data, please contact us: Pilos Learning Institute Email: [email protected]