Customer Support

Customer Support

Support customers on every channel: email, SMS, webchat, multi-channel and ticketing apps, plus documentation, feedback and proactive service.

Course curriculum

1. Getting Started Video
2. Getting Started
1. What Is Customer Service? Video
2. What Is Customer Service?
1. Challenges Video
2. Challenges
1. Email Video
2. Email
1. SMS Video
2. SMS
1. Webchat Video
2. Webchat
1. Multi-Channel Apps Video
2. Multi-Channel Apps
1. Support Ticket Apps Video
2. Support Ticket Apps
1. Documentation Video
2. Documentation
1. Feedback Video
2. Feedback
1. Be Proactive Video
2. Be Proactive
1. Wrapping Up Video
2. Wrapping Up

About this course

$25.00
24 lessons
1 hour of video content

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