Generation Gaps

Course curriculum

1. Getting Started: Video Overview
2. Workshop Objectives
3. Pre-Assignment
4. Welcome & Course Introduction
1. History: Video Overview
2. What Generations Exist in the Workplace
3. What Defines a Generation
4. What this Means in the Workplace
5. Case Study
1. Traditionalist: Video Overview
2. Their Background
3. Their Character
4. Their Working Style
5. Case Study
1. Baby Boomers: Video Overview
2. Their Background
3. Their Character
4. Their Working Style
5. Case Study
1. Generation X: Video Overview
2. Their Background
3. Their Character
4. Their Working Style
5. Case Study
1. Generation Y: Video Overview
2. Their Background
3. Their Character
4. Their Working Style
5. Case Study
1. Generation Z: Video Overview
2. Their Background
3. Their Character
4. Their Working Style
5. Case Study
1. Differences Between: Video Overview
2. Background
3. Attitude
4. Working Style
5. Life Experience
6. Case Study
1. Finding Common Ground: Video Overview
2. Adopting a Communication Style
3. Creating an Affinity Group
4. Sharing Knowledge
5. Case Study
1. Conflict Management (I): Video Overview
2. Younger Bosses Managing Older Workers
3. Avoid Turnovers with a Retention Plan
4. Breaking Down the Stereotypes
5. Case Study
1. Conflict Management (II): Video Overview
2. Embrace the Hot Zone
3. Treat Each Other as a Peer
4. Create a Succession Plan
5. Case Study
1. Wrapping Up: Video Overview
2. Words from the Wise
3. Lessons Learned
4. Recommended Reading

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