Handling a Difficult Customer

Stay calm and win back tough customers: the right attitude, managing stress, transactional analysis, phone and in-person techniques, real scenarios and follow-up.

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Course curriculum

1. Getting Started Video
2. Getting Started
1. The Right Attitude Starts with You Video
2. The Right Attitude Starts with You
1. Stress Management (Internal Stressors) Video
2. Stress Management (Internal Stressors)
1. Stress Management (External Stressors) Video
2. Stress Management (External Stressors)
1. Transactional Analysis Video
2. Transactional Analysis
1. Why are Some Customers Difficult Video
2. Why are Some Customers Difficult
1. Dealing with the Customer Over the Phone Video
2. Dealing with the Customer Over the Phone
1. Dealing with the Customer In Person Video
2. Dealing with the Customer In Person
1. Sensitivity in Dealing With Customers Video
2. Sensitivity in Dealing With Customers
1. Scenarios of Dealing With a Difficult Customer Video
2. Scenarios of Dealing With a Difficult Customer
1. Following up With a Customer Once You Have Addressed Their Issue Video
2. Following up With a Customer Once You Have Addressed Their Issue
1. Wrapping Up Video
2. Wrapping Up

About this course

$25.00
24 lessons
1 hour of video content

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Getting Started

The Right Attitude Starts with You

Stress Management (Internal Stressors)

Stress Management (External Stressors)

Transactional Analysis

Why are Some Customers Difficult

Dealing with the Customer Over the Phone

Dealing with the Customer In Person

Sensitivity in Dealing With Customers

Scenarios of Dealing With a Difficult Customer

Following up With a Customer Once You Have Addressed Their Issue

Wrapping Up

About this course