Course curriculum

    1. Getting Started: Video Overview

    2. Welcome & Course Introduction

    3. Workshop Objectives

    4. Pre-Assignment

    1. Generational Diversity: Video Overview

    2. Defining “Generation” in the Workplace

    3. Generational Milestones

    4. Myths vs. Realities with Age Stereotypes

    5. Key Terms and Definitions

    6. Ageism and Unconscious Bias

    7. Case Study

    1. Generational Characteristics & Preferences: Video Overview

    2. Baby Boomers

    3. Gen X

    4. Gen Z

    5. Early Gen Alpha

    6. Case Study

    7. Millennials

    1. Communication Styles Across Ages: Video Overview

    2. Preferred Channels

    3. Tone and Formality

    4. Active Listening Techniques

    5. Feedback Delivery and Receipt

    6. Overcoming Jargon and Tech-Language Barriers

    7. Case Study

    1. Motivation and Engagement Drivers: Video Overview

    2. What Each Generation Values

    3. Designing Recognition Programs

    4. Tailoring Rewards

    5. Aligning Tasks with Generational Strengths

    6. Career-Path Expectations

    7. Case Study

    1. Building Inclusive Team Cultures: Video Overview

    2. Creating Rituals and Traditions

    3. Avoiding Age-Based Exclusion

    4. Facilitating Cross-Mentoring

    5. Team Norms That Balance Structure

    6. Celebrating Generational Diversity

    7. Case Study

About this course

  • $25.00
  • 78 lessons
  • 1.5 hours of video content

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