Course curriculum

    1. Getting Started: Video Overview

    2. Welcome & Course Introduction

    3. Workshop Objectives

    4. Pre-Assignment Review

    1. What Is Workplace Harassment?: Video Overview

    2. How to Identify

    3. Costs to Your Business

    4. The Legal Side of Harassment

    5. Psychological

    6. Case Study

    1. Identifying the Bully: Video Overview

    2. Abusive Workplace Behaviors

    3. Bullying and Personality Disorders

    4. Narcissism

    5. Case Study

    1. How to Handle Workplace Violence: Video Overview

    2. Types of Behavior

    3. Target the Behavior, Not the Person

    4. Implement an Action Plan

    5. Case Study

    1. Risk Assessment (I): Video Overview

    2. Understanding Anger and Aggression

    3. Defusing & De-escalating Strategies

    4. Communication Skills

    5. Tactical Options

    6. Case Study

    1. Risk Assessment (II): Video Overview

    2. Identifying the Hazard

    3. Assessing the Risk

    4. Controlling the Risk

    5. Evaluating & Review

    6. Case Study

About this course

  • $25.00
  • 67 lessons
  • 0.5 hours of video content

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