Privacy Policy

Pilos Learning Institute

Last Updated: 2025

At Pilos Learning Institute (“Pilos,” “we,” “our,” or “us”), your privacy matters. This Privacy Policy explains, and transparently, how we collect, use, store, and protect your personal information when you visit our website (www.pilos.me), enroll in our courses, or interact with our online learning platform hosted through Thinkific.

Our goal is to make sure you understand what information we collect, why we collect it, and how we keep it safe. By using our Services, you agree to the practices described below. If you ever have questions, please reach out — we’re here to help.

📧 [email protected]
🌐 www.pilos.me

1. The Information We Collect

To provide a smooth, personalized learning experience, we collect certain information from you. This includes:

a. Information You Provide to Us Directly

This may include:

• Your name

• Email address

• Phone number (optional)

• Billing and payment information

• Your Thinkific account details

• Course assignments, submissions, or messages

• Any information you share with us through forms or support requests

b. Information Collected Automatically

When you browse our website or take a course, certain data is collected automatically, such as:

• IP address

• Browser type

• Device information

• Pages visited

• Time spent on pages

• How you navigate the site

This helps us improve the learning experience and optimize our content.

c. Information From Third Parties

We may receive information from:

• Payment processors (e.g., Stripe, PayPal)

• Learning platform providers (e.g., Thinkific)

• Email services or analytics tools

These services only provide information that helps us manage your account or communicate effectively.

2. How We Use Your Information

We use your information to make your learning experience effective, secure, and personalized. This includes:

• Creating and managing your account

• Processing payments

• Delivering course content

• Tracking your progress

• Providing customer support

• Sending course-related updates

• Improving our website and course offerings

• Complying with legal and regulatory obligations

We do not sell your personal information. Ever.

3. How We Store and Protect Your Information

Your data is stored securely using Thinkific’s platform infrastructure and other trusted service providers. We take privacy and security seriously and use technical and administrative safeguards to protect your information, including:

• Encryption where appropriate

• Secure payment processing

• Access controls and authentication

• Regular monitoring and updates

While no system is 100% risk-free, we work hard to protect your information from loss, misuse, or unauthorized access.

4. Payment Information

All payments are handled through secure third-party providers such as Stripe or PayPal.
Pilos Learning Institute does not store or have access to your full credit card details.

These providers maintain industry-standard security to protect your financial information.

5. How We Share Your Information

We may share information only with trusted partners who help us deliver our Services, such as:

• Thinkific (learning platform)

• Payment processors

• Email marketing systems

• Customer support tools

• Analytics providers

These partners only receive information necessary for their services and are required to protect your data.

We may also share information:

• If required by law, regulation, subpoena, or court order

• To enforce our Terms of Service

• To protect the safety of learners, staff, or systems

We do not sell or trade your personal information to external parties.

6. Cookies and Tracking Technologies

Our site may use cookies or similar technologies to:

• Keep you logged in

• Personalize your experience

• Understand how learners use the site

• Improve content and performance

You can modify your browser settings to block cookies, but doing so may affect your access to certain features.

7. Your Rights and Choices

Depending on where you live (including Canada, the U.S., and international regions), you may have rights such as:

• Accessing your personal data

• Updating or correcting your information

• Requesting the deletion of your data

• Opting out of marketing communications

• Requesting information about how your data is used

To request any of these, email us at [email protected].

We will respond as soon as possible.

8. International Users

Because Pilos Learning Institute serves learners around the world, your information may be transferred to and processed in Canada and other jurisdictions. We follow appropriate safeguards to protect your data regardless of location.

9. Children’s Privacy

Our Services are not directed at children under 13 (or the applicable age of consent in your region). We do not knowingly collect personal information from children without parental consent.

If you believe a child has provided information to us, please get in touch with us immediately.

10. How Long We Keep Your Information

We keep your data only as long as needed to:

• Provide the Services

• Meet legal and financial obligations

• Maintain accurate academic records

If you close your account, some information may be retained for compliance purposes, but will no longer be used for operational activities.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will change the “Last Updated” date at the top.

If changes significantly affect how your data is used, we may notify you directly.

Your continued use of our Services indicates your acceptance of the updated version.

12. Contact Us

If you have any questions, concerns, or requests related to your privacy, please reach out:

Pilos Learning Institute
🌐 www.pilos.me
📧 [email protected]

We are committed to protecting your privacy and supporting you throughout your learning experience.