Products
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Delivering Constructive Criticism
CourseGive feedback that helps people improve: plan and time the conversation, run the session, set goals, defuse emotions, avoid common mistakes and follow up.
$25
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Cyber Security
CourseProtect yourself and your company online: malware, breaches and attack types, prevention tips, mobile and social network security, and defense against hackers.
$25
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Customer Support
CourseSupport customers on every channel: email, SMS, webchat, multi-channel and ticketing apps, plus documentation, feedback and proactive service.
$25
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Conflict Resolution
CourseTurn conflict into solutions: learn the Thomas-Kilmann styles, build mutual understanding, find root causes and shared needs, generate options and agree on a fix.
$25
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Civility in the Workplace
CourseFoster a respectful workplace: work etiquette, the costs of incivility, resolving conflict, communication, negotiation and writing and implementing a civility policy.
$25
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Change Management
CourseLead change people embrace: prepare for change, show what's in it for them, gain support, use appreciative inquiry and build resiliency and flexibility.
$25